FAQs & Troubleshooting
Quick answers for Home Wireless, Fibre, Business & Corporate SIM — powered by getduplan.ae.
General
What is Getduplans.ae and what services do you provide?
Getduplans.ae is a UAE-based reseller providing DU home internet, wireless internet, 5G internet, and business connectivity plans with expert recommendations and fast activation.
Is Getduplans.ae an authorized DU internet reseller?
Yes. We assist customers with DU-approved internet and wireless plans, following official DU processes for activation and support.
Who provides the service via getduplan.ae?
All services are delivered by du. getduplan.ae helps customers choose, order, and activate the right plan.
Which areas in the UAE are covered?
DU internet covers most areas of Dubai, Abu Dhabi, Sharjah, and other emirates. Coverage depends on location and building infrastructure.
Is there a contract?
Most DU plans are on 12 or 24-month contracts. Some wireless plans may offer flexible options.
What documents are required?
Emirates ID, passport copy, Ejari or tenancy contract for home plans, and trade license for business connections.
Can I upgrade or downgrade my plan?
Upgrades are usually allowed. Downgrades depend on contract terms. Our team will guide you.
Installation & Setup
How do I install Home Wireless?
- Insert SIM into router
- Power on and wait for signal
- Connect to Wi-Fi name on router label
Place router near a window for best signal.
What happens during Home Fibre setup?
A DU technician installs fiber, configures Wi-Fi, and tests the connection.
How long does installation take?
Wireless internet can be active in 24–72 hours. Fiber installation depends on location and availability.
Are there installation or activation charges?
Some plans include free installation. Others may have one-time setup fees, explained before activation.
What if fiber is not available?
DU wireless or 5G internet is recommended as a fast and reliable alternative.
Devices & Routers
Is a router included?
Most DU internet plans include a router depending on the package selected.
What router is provided with wireless internet?
DU provides a compatible 4G or 5G router based on the plan.
Can I move my wireless router?
Yes, many wireless routers are portable, subject to coverage limitations.
Does DU internet support streaming and gaming?
Yes. Fiber and 5G plans support HD streaming, gaming, and video calls.
Business Internet
What DU business internet plans are available?
DU offers fiber, wireless, and customized business internet solutions.
What is the difference between business and home internet?
Business plans offer higher reliability, optional static IPs, and priority support.
Do business plans include static IP?
Some business plans offer static IPs for hosting, VPNs, and secure access.
Can I get multiple connections under one account?
Yes, DU allows multiple business connections under one account.
Which industries benefit from DU business internet?
Retail, offices, hospitality, real estate, e-commerce, and professional services.
Billing & Payments
How does DU billing work?
Billing is monthly based on your selected plan and contract.
How can I pay my bill?
Pay via DU app, online payments, or authorized channels.
Are there hidden charges?
No. All fees are clearly explained before activation.
What happens if I miss a payment?
Missed payments may result in service suspension according to DU policy.
Troubleshooting
Wi-Fi connected but no internet
- Restart router
- Check SIM and power
- Confirm active plan
Slow or unstable speeds
- Move closer to router
- Restart device
- Use wired test for fiber
Weak signal in some rooms
- Reposition router
- Use Wi-Fi extenders or mesh systems
How do I get technical support?
Contact DU support or message Getduplans.ae for assistance.